Frequently Asked Questions

What is the Visa Infinite Luxury Hotel Collection?

The Visa Infinite Luxury Hotel Collection is a card benefit for Visa premium cardholders worldwide. This benefit offers eligible cardholders seven amenities while staying at any of our 900+ hotel partners around the world: Best available rate guarantee; Automatic room upgrade upon arrival, when available; Complimentary in-room Wi-Fi, when available; Complimentary breakfast for two; $25 USD food or beverage credit ; VIP Guest status; Late check-out upon request, when available . To receive these benefits, you must use an eligible Visa premium card to book and pay for your entire stay. See full Terms & Conditions for more details.

What credit cards are eligible for this hotel program?

Authorized cardholders who hold an eligible Visa premium card and are in good standing can book the Visa Infinite Luxury Hotel Collection. Eligible premium cards include Visa Infinite and Visa Infinite Privilege cards. The Visa Infinite Luxury Hotel Collection offer is valid only when you book and pay for your stay with a valid, eligible Visa premium card.

How do I book a hotel in the Visa Infinite Luxury Hotel Collection?

To make a reservation at a hotel in the Visa Infinite Luxury Hotel Collection, please visit your region’s website (accessible via www.visaluxuryhotelcollection.com) or call your Visa Concierge.

If I book a reservation directly with the hotel, will I still receive the seven benefits?

No, you must make your reservation either on a Visa Infinite Luxury Hotel Collection website or through your Visa Concierge.

How does the best available rate guarantee work?

With all of our Visa Infinite Luxury Hotel Collection properties, we guarantee the best publically available rate. If you find a lower rate available to the general public on an unrestricted website that has the same payment and cancellation policies, we’ll match it. Simply complete and submit the online claim form within 24 hours of making a booking. Additional Terms & Conditions can be found by clicking on the link here

How can I find out more about other Visa Premium benefits?

Please visit the following website(s) to learn more about additional perks associated with your card:
https://www.visainfinite.ca/infinite/en/all-cards.html

When will I be charged?

The hotel will charge your eligible Visa premium card at the time of check out unless otherwise indicated during the reservation process. All reservations, cancellations and modifications are subject to the hotel’s rules and policies.

Do you charge service fees?

No, there are no service fees associated with using our online Visa Infinite Luxury Hotel Collection reservation system or to call a Visa Concierge to book your reservation.

Who do I contact if I have a special request during my stay?

Please contact your Visa Concierge or the hotel directly if you have a special request during your stay. Individual hotel phone numbers can be found on your confirmation email. The hotel will attempt to accommodate any requests but cannot guarantee that all requests will be honored.